General

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Getting Started 2

• HQ - Welcome to Carnegie - Help Desk Tips
• How do I register with DUO Two-Factor Authentication

Accounts

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General 2

• Resetting your Carnegie password
• Alumni Email Forwarding Service

Google 2

• Setting Up Browser Profiles for Multiple Google accounts [Chrome]
• How do I see who is in a Carnegie Google Email Group?

Collaboration

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Groups 4

• Creating Active Directory Groups
• Managing Active Directory Groups
• Send an Invite to Join a Google Group
• Request Membership to a Google Group

DPB/DGE 3

• Installing Office 365
• How to Reserve a DPB/DGE Room (and Other Resources) on Google Calendar
• Login to your Carnegie Zoom Account

Computation

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DPB/DGE 6

• Installing and Running OriginPro 2016 (Windows)
• Connecting to RDS and RDS2 on Windows 10
• Connecting to RDS and RDS2 on Mac OS X
• Remote Desktop on Calc (from Windows)
• Matlab on Linux Preference Directory Workaround

See all 6 articles

Data Storage

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Cloud Storage 1

• Additional Help with Google Drive

DPB/DGE 7

• Setting up Backups on Windows 10
• Accessing DGE/DPB Carnegie File Servers from Mac OS X
• Accessing the DPB/DGE Shared Folder on Google Drive
• Setting up Backups on Mac OS X
• Accessing DGE/DPB Carnegie File Servers on Windows 10

See all 7 articles

Networking

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DPB/DGE 4

• Manually Setup Eduroam on Windows 10
• Connecting to the DPB/DGE VPN (Windows & Mac)
• Connecting to the DPB/DGE VPN (iOS)
• Connecting to the DPB/DGE VPN (Android)

Remote Access 6

• Connecting to Linux servers from Windows 10 (with X11 forwarding)
• Connecting to Linux servers from Mac OS X (with X11 Forwarding)
• Connecting to Linux servers from Linux (with X11 forwarding)
• SSH host key verification failed
• SSH Port Forwarding/Tunneling (Mac & Linux)

See all 6 articles

Printing and Scanning

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Setup 2

• Add a Printer on the Network [Mac]
• Add a Printer on the Network [Windows 10]

Scan to Email 2

• How to Scan to email - Brother MFP – Multi Function Printers 9970CDW/8850CDW
• How to scan to Email - HP LaserJet Pro M477fdw

Photos and Diagrams 1

• Manual Setup of SFP on Windows 10

Posters 2

• Setup Poster Printer (BFP) on Mac
• Setup Poster Printer (BFP) on Windows 10

DPB/DGE 2

• Available Printer Information
• Install Printer Drivers for Xerox Printer (DPB Mailroom) [Windows]

Web

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Paypal 1

• Force paypal button to use Guest checkout

Audio Visual

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Carnegie Science IT - HQ - Audio Visual Services 5

• HQ - Conference Center - Audio Visual Services and Procedures Manual
• HQ - Individual Offices - Presentation and Conferencing Services
• HQ - Individual Offices - AV Presentation and Voice Services Instructions
• HQ - Meeting Rooms - Self-Service AV Instructions
• HQ-Large Conference Room 125 Services

DPB/DGE 1

• How to connect laptop to the projector in Seminar Room